TEKO Frequently asked questions

 

What is TEKO and how does the platform work?

 

TEKO is a digital transfer management platform that lets you organize transportation services with just a few clicks without ever leaving your workflow, thanks to its direct integration with current PMS/CRM or business management systems. Every client including hotels, corporate offices, government agencies, and other organizations can schedule and manage transportation services for their visitors, employees, and guests. After a transfer request is made, TEKO automatically determines the cost in real time and sends the request to verified transfer providers. After the transfer is approved, both the guest and the staff receive confirmation. All done without interfering with anyone's workflow while offering invoicing and real-time updates.

 

Why would I use TEKO?

 

Efficiency, simple as that. TEKO makes transfer management simple, fast, and reliable. Instead of contacting providers or dealing with emails, employees can schedule a transfer in a matter of seconds on the same interface! Who can use TEKO? TEKO is designed for business users. The main users include: ● Hotels and hospitality groups ● Corporate offices and business travel coordinators ● Government institutions, embassies, and diplomatic missions ● Travel management companies.

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How does TEKO make my team more efficient?

 

By automating every step of the transfer process we see direct operational and service improvements which all lead to saved valuable time and while operations are smooth. ● Automated pricing and confirmations that cut down on mistakes and hold-ups ● Improved guest satisfaction through a quicker, more expert booking process ● Real-time access to driver information, service quality, and transfer status ● Precise and centralized reporting for planning and cost monitoring ● Automatic markups on every transfer generate new revenue.

 

Does TEKO require installation or special equipment at the hotel/office?

 

No. TEKO does not require any special hardware or complex installation. Our platform integrates digitally with existing PMS/CRM systems or if a PMS/CRM systems are not present our platform is accessed through a secure web interface. Employees utilize their computers and devices, making no additional equipment required. However, a stationary transfer call button is also available at your service if needed.

 

How long does onboarding and integration typically take?

 

Onboarding and integration take a few days to complete depending on a client's system. While onboarding and integration are ongoing we provide you with guides of how the system operates. Does the platform allow hotels or businesses to add their own markup? Yes, the platform allows hotels or businesses to add their own markup, offering the opportunity for the business to elevator their revenue by utilizing our platform. Can receptionists book transfers without leaving their workflow? Yes! Receptionists can book transfers smoothly without leaving their workflow! With our integration with PMS and CRM systems we allow staff to easily manage customer transfers with just a couple simple clicks without having to contact the provider individually.

 

Where is TEKO available?

 

TEKO is available everywhere, as long as you have a computer we are ready be by your side!

 

Can we customize transfer options for our guests or clients?

 

TEKO provides the options for the client to choose their requirements matching from class to child seats and assistance.

 

What if a transfer needs to be changed or canceled?

 

All services can be adjusted or canceled on our platform while instantly updating all parties with notifications being sent.

 

How do transfer companies join the TEKO platform?

 

To join our platform simply register on www.tekobus.com/contact. Simple as that, our platform will allow you to receive bookings and increase your transport usage all without a fee!

 

How do we integrate TEKO to our system?

 

Simply enter your details on www.tekobus.com/contact and we will get in contact with you regarding further details